Debit card fraud is an increasing concern. At NorthStar Bank, we are working hard to protect your debit card from fraud. We have started Shazam Falcon Fraud protection. This system monitors debit card transactions as they occur and alerts SHAZAM fraud staff to those transactions with the greatest likelihood of fraud. You may receive a phone call in the future from a SHAZAM Fraud Specialist to verify a transaction. If they can not reach you, there may be a temporary block put on your card. Call SHAZAM 24/7 at 866-508-2693 if your card is subjected to a temporary block due to suspected fraud.
We invite you to call us with questions or concerns as we work to protect you, our valued customer, from fraud.
To report a lost or stolen ATM or Debit Card after hours, call SHAZAM at 1-800-383-8000.
If your ATM or Debit Card is subjected to a temporary card block due to a suspected fraud attempt, call SHAZAM at 1-866-508-2693.