NorthStar Bank, Member FDIC, Equal Housing Lender

ATM/Debit Cards

Debit card fraud is an increasing concern. At NorthStar Bank, we are working hard to protect your debit card from fraud. We have started Shazam Falcon Fraud protection. This system monitors debit card transactions as they occur and alerts SHAZAM fraud staff to those transactions with the greatest likelihood of fraud. You may receive a phone call in the future from a SHAZAM Fraud Specialist to verify a transaction. If they can not reach you, there may be a temporary block put on your card. Call SHAZAM 24/7 at 866-508-2693 if your card is subjected to a temporary block due to suspected fraud.

This program will be most effective if:

  • we have your current phone numbers on file so you can be reached if needed.
  • you have the SHAZAM number, 866-508-2693 with you to call in case your card is subjected to a temporary block.
  • you let the bank know of travel plans that might include debit card use. (Debit card transactions made at locations out of the ordinary area are a red flag for possible fraud.) So if you are going away for an extended stay or a short vacation, give us a call so we can update your record.

We invite you to call us with questions or concerns as we work to protect you, our valued customer, from fraud.

To report a lost or stolen ATM or Debit Card after hours, call SHAZAM at 1-800-383-8000.

If your ATM or Debit Card is subjected to a temporary card block due to a suspected fraud attempt, call SHAZAM at 1-866-508-2693.

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